Privacy Policy
Effective Date: June 1, 2025 · Launch Lab Indoor Golf, LLC · Atlanta, Georgia
This Privacy Policy explains how Launch Lab Indoor Golf, LLC (“Launch Lab,” “we,” “us,” or “our”) collects, uses, and protects information you provide when you visit our website, book a simulator session, or communicate with us. By using our website or services, you agree to the terms below.
Information We Collect
When you book a session, contact us, or sign up for updates, we may collect:
- —Name, email address, and phone number
- —Payment information (processed securely through our third-party payment processor)
- —Booking details including date, time, and number of guests
- —Your SMS and email consent preferences, along with the timestamp and IP address of your consent
We also collect non-personal information automatically, including browser type, IP address, pages visited, and session duration. We use this data to improve our website and understand how people use it.
How We Use Your Information
We use your information to:
- —Process and confirm your bookings
- —Send you booking confirmations and reminders
- —Communicate promotions, events, and updates (only if you opted in)
- —Respond to questions and provide customer support
- —Improve our services and website experience
SMS and Email Communications
We only send you text messages or marketing emails if you explicitly opted in. You can opt out at any time by replying STOP to any text message or clicking unsubscribe in any email. Message and data rates may apply.
When you submit a form on our website and check the consent box, we record your consent along with the date, time, and IP address of your submission. We keep this record as proof of your opt-in.
We send SMS messages through Twilio. By opting in, you agree to receive automated text messages from Launch Lab Indoor Golf. You can opt out at any time by replying STOP. For help, reply HELP.
Cookies and Analytics
Our website uses cookies to improve your experience. We may use analytics tools such as Google Analytics to track page visits and user behavior. You can disable cookies in your browser settings, though some site features may not work as expected.
How We Protect Your Information
We use reasonable technical and organizational measures to protect your personal information. Payment data is handled entirely by our third-party payment processor and is never stored on our servers. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell or trade your personal information. We share data only with trusted service providers who help us operate our business, including:
- —Twilio for SMS delivery
- —Our booking and payment platform
- —Analytics providers
Each of these providers is contractually required to keep your information confidential and use it only to perform services on our behalf.
Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will delete it promptly.
Your Choices
- —Opt out of SMS at any time by replying STOP
- —Unsubscribe from email by clicking the link in any email we send
- —Request access to or deletion of your personal information by contacting us directly
Changes to This Policy
We may update this policy from time to time. When we do, we will post the updated version on this page with a new effective date. Review this page periodically to stay informed.